At St Joseph’s Home (SJH), we regard our Volunteers as valued care partners. Each has an important role in loving and providing holistic care to our residents.
To keep you and all at SJH safe throughout your volunteering journey, we require SJH volunteers to abide by our Code of Conduct, as detailed on this page. This Code of Conduct supplements the one provided by Catholic Welfare Services (CWS), our parent organisation, by providing specific guidelines for volunteering within SJH.
The Code of Conduct is applicable to all programmes and services under SJH and is as follows:
(A) General
SJH Volunteers shall be required to:
- Understand the mission statement and volunteering vision and mission of CWS, as well as the core values of its respective programmes and services.
- Comply with all policies set out by SJH. This includes abiding by SJH’s prevailing safety and infection control protocols. We also require Volunteers coming onsite to be fully vaccinated against COVID-19, Measles and Diphtheria, and show proof of vaccination for administrative purposes.
- Uphold integrity and do not falsify or change any documents or records in the course of volunteer assignments. Promptly update SJH of any changes to the personal information. You may do so by contacting your Volunteer Manager or writing in to volunteer@stjh.org.sg.
- Ensure proper care of SJH’s property and other resources, and use them for authorised purposes. This includes the proper use of SJH WiFi network.
- Be responsible for own personal belongings.
(B) Commitment
SJH Volunteers shall be expected to:
- Fulfil the commitment period for the volunteering assignment that you signed up for.
- Arrive punctually and be accountable for times when you are unavailable.
- Be fully present throughout your volunteering assignment. This includes refraining from using your mobile phones unless absolutely necessary.
(C) Rules and Regulations
SJH Volunteers shall observe the following:
- Do not smoke, gamble, drink or engage in illegal activities at all times on the premises.
- Do not be under the influence of alcohol when volunteering.
- Do not physically and/or verbally harass clients, fellow volunteers and staff.
- Do not offer clients food and/or drinks without seeking prior approval from SJH Volunteer Manager.
- Do not give and/or lend money to clients or perform favours for clients. If such request arises, please inform the SJH Volunteer Manager.
- Do not hold clients’ cash and/or personal property. If the clients pass you cash or personal property, please inform the SJH Volunteer Manager immediately.
- Do not proselytise i.e. to try to convert a client/fellow volunteer with/without their own religious beliefs into a faith that is yours.
- Do not promote and/or sell any products to clients and their family members, fellow volunteers and staff at all times.
- Do not offer any words of advice or information to the clients and their family members on medical and/or religious issues.
- Do not share personal information such as phone number and/or identification details to clients.
- Inform the SJH Volunteer Manager should residents/their family members offer cash and/or non-cash rewards, and/or gifts, regardless of the monetary value.
- Do not bring any unauthorised persons to the volunteer sessions (both in person and virtual) without approval from SJH Volunteer Manager.
- Do not act as a spokesperson for SJH without prior permission from SJH. All media queries and requests pertaining to SJH and its programmes and services must be referred to CWS.
(E) Confidentiality and Personal Data
We respect your personal data and privacy. For our commitment to safeguarding your personal data, please refer to SJH Volunteer Personal Data Privacy Policy.
Likewise, we request that our Volunteers respect our staff and residents, and do as much as reasonably possible to safeguard confidential information (CI). The rules and regulations relating to confidentiality and personal data are as follows:
- As Volunteers, you may have access to CI. This includes, but is not limited to:
- Personal data, whether true or not, that can be used to identify any staff, clients and/or fellow volunteers; and
- Business, financial, research and other information of CWS programmes and services.
- Such information can be in any formats e.g. physical, digital (audio/photos/videos) and observed.
- You will only collect, use and/or disclose CI on a need-to-know basis and in keeping with the relevant laws (such as the Personal Data Protection Act).
- You will do all due diligence to keep the CI confidential and safeguard the CI.
- You are required to seek prior permission from SJH Volunteer Manager should you come across CI that you are:
- not required to know for your volunteer work and/or
- required to use the CI beyond the scope of your volunteer work.
- The obligations pertaining to confidentiality data and information shall persist even after the termination/completion of the volunteer service period, unless:
- the CI becomes public domain after your volunteer work; and/or
- the CI is acquired through other means, apart from your volunteer work
Please note that this page is reviewed and updated regularly to ensure relevancy.
Should you have further enquiries/feedback, please contact your Volunteer Manager or email us at volunteer@stjh.org.sg.